We take shipping seriously and do our best to ship all orders within 1 business day. Occasionally it'll take 2 or 3 days if we're super-duper busy. If it's going to take any longer than that, we'll reach out to let you know. All grow kits will ship via USPS Priority Mail and should arrive within 1-3 business days within the lower 48 states. With other products, you have the choice to select Priority or First Class Mail (First Class is slower and cheaper). In an ideal world, the Post Office would do their job and get you your package on time, 100% of the time... but we don't live in an ideal world. Please be considerate when contacting us about the shortcomings of the USPS, we have no control over it whatsoever. We cannot offer refunds because your package is late but will do our best to resolve the solution.
If you're not satisfied with any of our products, you can return it in it's original, unopened form for a full refund within 30 days of purchase. If the product you purchased is defective in any way, we'll replace it, free of charge. If you sign up for one of our subscriptions, you may cancel it at any time and we won't charge you for the next scheduled shipment.